— start here.
The help centre.
Quick answers to the questions customers ask most. If something isn't here, email felix@workhand.co.uk and we'll add it.
What does Workhand actually do?
Workhand handles inbound customer comms — calls, texts, emails, reviews, social DMs — in your voice. The first 30 days run with human review on every reply. After that, ambiguous messages still queue for review; the routine ones (booking confirmations, basic FAQs) auto-send.
On a typical day, that means: the phone gets answered when you're elbow-deep in work; an email enquiry gets a same-day reply that reads like you wrote it; an awkward review gets a measured response that goes past you before it lands; an invoice that's three weeks overdue gets a polite chase without you having to think about it.
What it doesn't do: outbound sales, regulated advice (legal/medical/financial), or anything that needs a real human's hands on it. We're deliberately small in scope so the things we do, we do well.
How do I sign up?
Workhand isn't a self-serve product. Every customer starts with a 30-minute call with Felix to scope your services, voice, and connections. After the call we set up your account and send you the onboarding wizard.
The call is honest, not a pitch. Felix asks about your work, what's getting in the way, what you'd want Workhand to handle. You ask about Workhand. By the end of it you both know whether this is a fit. If yes, we get your account set up the same week.
If no, Felix will point you at something else — there are tools that suit different shapes of business and Workhand isn't always the right one.
Can I see what Workhand sends in my name?
Yes — every reply lands in your dashboard with a flag-this affordance. If you don't like a reply, flag it; that goes into our prompt-iteration queue and feeds back into how Workhand replies in future. You can also pause any channel at any time without disconnecting it.
During the first 30 days, every reply goes past Felix before it sends. You see it too, on /client/inbox — approve, edit, or reject in one tap.
After day 30, routine replies auto-send and only the tricky stuff (complaints, refund requests, big-ticket quotes, anything new) queues for your approval. Most customers spend ~5 minutes a day reviewing the queue.
What does Workhand cost?
Founding-cohort customers pay £219/month for the first 12 months (capped at 25 customers). Standard pricing is £299/month. Both include 1,500 voice minutes; overage is £0.10/min. Annual prepay saves 12%.
There are no tiers, no “starter” trap, no “call for enterprise”. The price is the same whether you're a one-person beauty studio or a small plumbing firm with a couple of vans.
If your founding-year ends and you transition to standard pricing, we send a notice 30 days before the change.
Can I export my data?
Yes. Submit a UK GDPR data subject access request and we deliver a JSON export of every record we hold about you within the 30-day statutory window. You can also request erasure or rectification on the same form.
The export covers: your account record, end-customer contacts you've added, every interaction Workhand has handled (calls, emails, SMS, reviews), every booking, every invoice, your knowledge base documents and facts, your audit log. Encrypted credentials (OAuth tokens, API keys) don't leave the encryption boundary — we redact those per ADR-007.
Erasure runs on a 30-day clock — we keep the data for 30 days after request to handle accidental requests, then delete permanently. You'll get a confirmation email when erasure completes.
What happens if I want to cancel?
Founding cohort is a 12-month commitment; standard is month-to-month. To cancel, send the request from /client/billing — that flags your account and Felix follows up to schedule a clean handover (KB export, channel disconnect, last-month bill).
There's no exit fee, no “are you sure?” drip, no auto-renewal trick. We give you 7 days grace to download your data, then disconnect cleanly. Easy to leave is part of why people stay.
If you're cancelling because something's broken, please tell Felix on the call — we'd rather fix it than lose you, but only if it's fixable.
How do I reschedule or cancel a booking?
Edit the event in Google Calendar — Workhand sees the change automatically. To cancel, open the booking on /client/calendar and confirm. Workhand records it; we manually mirror the cancel to Google Calendar and tell the contact until the automatic mirror lands.
The Google-Calendar-to-Workhand sync runs continuously, so any time-change you make calendar-side is reflected on /client/calendar within a minute or two. The reverse-direction (Workhand-side cancellation reaching Google Calendar automatically) is V1.1 scope.
Is my customer data shared?
Workhand processes data through a small set of named sub-processors (LLM provider, voice vendor, SMS vendor, email vendor, hosting). The full list with categories of data and region is at /legal/sub-processors. We don't sell or share data outside this list.
Anthropic (our primary AI provider) doesn't train on API customer data by default. None of the sub-processors retain your data beyond what's needed to operate the service. The full Data Processing Agreement is on the legal page if your IT person needs to read it.
We notify you 30 days in advance of any new sub-processor; you can object. If you do, and we can't operate without that sub-processor, we'll talk through a transition or refund.
What if Workhand sends something wrong?
Flag it in your inbox — that puts it in the prompt-iteration queue. For urgent corrections (a customer's booking time wrong, a reply with the wrong service info), email felix@workhand.co.uk and Felix retracts manually within an hour during work hours.
During the first 30 days nothing goes out unchecked, so the worst-case mistake on day 5 is usually a reply that's slightly off-tone in the queue — you correct it, Workhand learns. After day 30, the high-risk replies (complaints, refunds, big-ticket quotes, anyone new) still go to you for approval.
If something does land wrong post-30-days, flag it. The flag carries the original message + the wrong reply + your reason; the prompt that produced it gets reviewed and updated. Same mistake doesn't tend to repeat.
Will my customers know they're talking to AI?
Workhand always answers honestly. If a caller asks “am I talking to a person?”, the AI says something like: “I'm Workhand — Sarah's AI assistant. I can help with bookings and most questions, or I can pass you to Sarah directly.”
Most callers say something like “oh okay, that's fine” and carry on. Hiding it would damage trust — and the legal landscape on AI disclosure is moving in the same direction anyway.
If a caller insists on speaking to you specifically, Workhand takes a message and notifies you immediately (SMS during work hours; email otherwise). You decide whether to call back or have Workhand handle it.
How does Workhand sound like me?
Two ways. First, Felix spends an hour on a call learning how you describe your work, your prices, your “we don't do that” list — that becomes Workhand's voice for you. Second, every reply Workhand sends in the first 30 days gets reviewed and tuned until your customers tell us “I couldn't tell it wasn't Sarah”.
Voice cloning (the AI literally speaking in your voice) is V1.1 — for the first cohort it's a curated UK-voices shortlist. If your-own-voice is critical, tell Felix on the call and we'll prioritise it.
Tone settings live in /client/settings/voice — you can shift formality, set phrases-to-use and phrases-to-avoid, and update the email sign-off any time. Changes take effect on the next reply.
Which channels does Workhand handle?
Voice (inbound + outbound calls on a UK landline), email (Gmail), SMS, Google Reviews, Google Business Profile DMs, and Metricool-routed social posting (Instagram, Facebook, LinkedIn). Calendar booking via Google Calendar; payments via Stripe.
Channels connect through OAuth on /client/settings/channels — you grant Workhand access to your existing accounts rather than us hosting another mailbox. You can pause any channel without disconnecting it (useful for holidays or busy weekends).
If a channel you depend on isn't on the list (e.g. Outlook, WhatsApp Business, Apple Business Chat), tell Felix on the call — we're prioritising the V1.1 channel adds based on what early customers actually use.
What happens during an outage?
Internal monitoring runs continuously (synthetic checks every minute against every vendor). On a degraded check, we get a P1 alert and follow the failover runbook. Affected customers get a direct email from Felix within 30 minutes of acknowledgement.
If you need a real-time check during an incident, email felix@workhand.co.uk — first acknowledgement within 5 minutes during work hours. The /status page confirms what's running; the /changelog page carries the post-mortem within 48 hours of resolution.
Workhand has documented failover paths for every Tier-1 vendor (LLM, voice, SMS, email). Most outages are routed around without customer-visible impact.
What if Felix is unavailable?
Workhand is a small operation with documented founder-unavailability planning. The system runs autonomously — your phone still answers, emails still reply, the dashboard still works — without Felix being online.
For non-urgent help while Felix is offline, the in-app help on /client/help and the /faq cover most questions. For anything urgent that's not a P1 incident, email felix@workhand.co.uk; you'll get a same-day reply during work hours, next-business-day otherwise.
The disaster-recovery plan covers founder unavailability scenarios up to and including extended absence. Our terms of service include a 30-day customer-notice + data-export guarantee in the worst case.
— still stuck?
A 30-min call clears most things up.
Pick a slot and Felix will walk through your specific situation. No script, no slides.