— all systems go.

Everything's working.

Last incident · 14 days ago · resolved · post-mortem in changelog

— services.

// services · live

Per-service uptime — V1.1 scope, current values illustrative

  • Voice line · Twilio + RetellOPERATIONAL · 99.94% 30d
  • Email · inbound & replyOPERATIONAL · 99.99% 30d
  • SMS · inbound & outboundOPERATIONAL · 100% 30d
  • Calendar sync · Google CalendarOPERATIONAL · 99.98% 30d
  • Customer dashboardOPERATIONAL · 99.99% 30d
  • Reviews · Google Business ProfileOPERATIONAL · 99.96% 30d
  • AI · Anthropic Claude (primary)OPERATIONAL · 99.91% 30d
  • AI · OpenAI (fallback)OPERATIONAL · 100% 30d

The numbers above are placeholder — internal synthetic checks run every minute today, but the public per-vendor uptime feed ships in V1.1. Until then we post incidents to the changelog and email affected customers within 30 minutes of any P1 (per spec/14 incident-response SLA).

— during an incident.

// what happens

Felix posts an entry to the changelog on any incident that affects customer-visible behaviour.

Affected customers also get a direct email from Felix within 30 minutes of acknowledgement. P0 incidents trigger an SMS alongside.

If you need a real-time check during an incident, email felix@workhand.co.uk — first acknowledgement within 5 minutes during work hours.

— past incidents.

// the receipts · last 90 days

Live incident log — V1.1 scope; placeholder below

  • 14:23 → 14:46 BSTP1 · 23 min

    Retell voice latency spike

    Inbound calls connected but the AI took 4-7 seconds to respond. Affected ~30 calls across 3 customers. Workhand auto-failed-over to Telnyx-Retell mid-incident; 6 calls were dropped before failover completed. Post-mortem in changelog (#voice-failover-tightened).

  • 09:11 → 09:18 BSTP2 · 7 min

    Gmail webhook delivery lag

    Inbound email replies queued for ~7 minutes during a Google Pub/Sub regional blip. No customer-visible impact — replies still went out within SLA after the queue cleared.

  • 02:00 → 02:38 BSTP3 · 38 min

    n8n upgrade · scheduled maintenance

    Planned upgrade of the workflow runner during overnight maintenance window. Voice + SMS continued to operate (separate path). Email replies queued and flushed cleanly post-restart.